Why Isn't a Booking Showing in Homeyhuts?

A booking may fail to appear immediately because of a synchronization delay, an integration issue, incorrect mapping, connection problems or an issue on the OTA side.

Start with these checks:

1. Confirm the booking is actually confirmed on the OTA.

2. Check that the correct property is connected in Homeyhuts.

3. Verify that the relevant room or inventory is correctly mapped.

4. Check the Channel Manager connection status.

5. Refresh the OTA data if the option is available.

6. Review the reservation and calendar again.

7. If the booking is still missing, compare the OTA reservation details with the Homeyhuts setup.

Common causes:

• Temporary synchronization delay.

• OTA connection is inactive or disconnected.

• Property or room mapping is incorrect.

• Booking was created through a channel that is not connected.

• OTA has not successfully transmitted the reservation.

• Inventory structure has changed after the connection was established.

Important:

Do not create a duplicate manual booking immediately unless you have confirmed that the original booking will not sync. A duplicate entry can unnecessarily block inventory and create confusion.

Tip: Keep the OTA confirmation/reference details available when escalating an integration issue, as they can help the support team investigate the missing reservation faster.