My Pricing Isn't Syncing

If pricing is not matching across Homeyhuts and an OTA, first confirm the correct listing and rate plan are connected. Then check pricing rules, discounts, taxes, fees, and any OTA-specific adjustments.

1. Confirm the affected dates and rate plan

Compare the same stay dates, room or unit, occupancy, and rate plan on Homeyhuts and the OTA. Different rate plans or guest counts can show different prices.

2. Check the connection and mapping

Confirm that the OTA connection is active and the correct room and rate plan are mapped. If the wrong rate plan is connected, a price update may not reach the rate you are checking.

3. Review pricing settings

Check the base price, date-specific prices, and any Flexi Pricing or other pricing adjustments configured for the property.

4. Check discounts, taxes, and fees

OTAs may display discounts, taxes, service fees, extra-guest charges, or other adjustments differently. Compare the underlying rate and the final guest-facing price before concluding that the sync has failed.

5. Verify the update

After making a correction, check the same dates and rate plan on the OTA. Avoid making repeated large price changes just to force a refresh.

6. Contact support

If the mapped rate still does not update, share the property name, OTA, room or rate plan, affected dates, expected price, displayed price, and screenshots.

Tip: Compare like for like: same dates, occupancy, room, and rate plan. A difference in displayed totals does not always mean the base price failed to sync.