My Pricing Isn't Syncing
Understand what to check when the price shown in Homeyhuts differs from the price on a connected booking platform.
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If pricing is not matching across Homeyhuts and an OTA, first confirm the correct listing and rate plan are connected. Then check pricing rules, discounts, taxes, fees, and any OTA-specific adjustments.
1. Confirm the affected dates and rate plan
Compare the same stay dates, room or unit, occupancy, and rate plan on Homeyhuts and the OTA. Different rate plans or guest counts can show different prices.
2. Check the connection and mapping
Confirm that the OTA connection is active and the correct room and rate plan are mapped. If the wrong rate plan is connected, a price update may not reach the rate you are checking.
3. Review pricing settings
Check the base price, date-specific prices, and any Flexi Pricing or other pricing adjustments configured for the property.
4. Check discounts, taxes, and fees
OTAs may display discounts, taxes, service fees, extra-guest charges, or other adjustments differently. Compare the underlying rate and the final guest-facing price before concluding that the sync has failed.
5. Verify the update
After making a correction, check the same dates and rate plan on the OTA. Avoid making repeated large price changes just to force a refresh.
6. Contact support
If the mapped rate still does not update, share the property name, OTA, room or rate plan, affected dates, expected price, displayed price, and screenshots.
Tip: Compare like for like: same dates, occupancy, room, and rate plan. A difference in displayed totals does not always mean the base price failed to sync.