When Should I Contact Homeyhuts Support?
Know which issues you can check yourself and what details to share when you need help from Homeyhuts Support.
On this page
You can often resolve simple issues by checking the property status, connection, listing mapping, and any pending actions. Contact Homeyhuts Support when the issue remains unresolved, the cause is unclear, or a change could affect live bookings.
Contact support when:
- An OTA connection will not complete or reconnect.
- A confirmed booking is missing from Homeyhuts.
- Availability or pricing remains different after checking the connection and mapping.
- You see a sync error you cannot resolve.
- A property remains inactive even though the required information appears complete.
- You cannot access your account after trying the available recovery steps.
- You suspect duplicate bookings, unexpected calendar blocks, or another issue that could affect guests.
Before contacting support
Check the property status and affected OTA. Note what you expected to happen, what actually happened, when the issue started, and whether it affects one listing or several.
Information to share
Include the property name, OTA name, affected dates or reservation ID where relevant, the exact error message, and screenshots. Share relevant log details if available.
Protect your account
Do not share passwords, OTPs, payment card details, or other sensitive login information in support messages.
What happens next
Support may ask for more information or guide you through additional checks. Keep the issue details together so you can provide a clear update if requested.
Tip: A specific report—what is affected, where it happens, and what error you see—is easier to investigate than a message that only says something is not working.