What to Do When You See a Sync Error
Learn how to respond to a sync error and what information to collect before contacting support.
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A sync error means that an update may not have completed as expected. The right next step depends on the error message and whether it affects a booking, availability, pricing, or listing content.
1. Read the full error message
Note the wording and any reference code. Avoid relying only on a cropped screenshot that hides important context.
2. Identify the affected update
Determine whether the error relates to a booking, calendar date, price, room or rate mapping, or listing detail.
3. Check the connection
Confirm that the affected OTA is connected and that any required setup or authorisation steps are complete.
4. Verify the listing and mapping
Check that the correct property, room, and rate plan are linked. If the error mentions a mapping issue, do not make unrelated changes to pricing or availability.
5. Correct only what is clear
If the message identifies a specific missing field or pending action, complete it and recheck the status. If the cause is unclear, avoid repeated retries or major changes that could affect live bookings.
6. Contact support when unresolved
Send Homeyhuts Support the property name, OTA, full error message, approximate time, affected information, and screenshots or log details.
Tip: Keep the exact error message. It is more useful for troubleshooting than a general report that syncing has failed