troubleshooting and suppport
10 articles
When Should I Contact Homeyhuts Support?Know which issues you can check yourself and what details to share when you need help from Homeyhuts Support.Why Is My Property Showing Different Information on an OTA?Understand why property information may look different on a booking platform and how to identify the source of the difference.What to Do When You See a Sync ErrorLearn how to respond to a sync error and what information to collect before contacting support.My Availability Isn't Syncing on HomeyhutsLearn how to troubleshoot dates that appear available on one platform but blocked or unavailable on another.My Pricing Isn't SyncingUnderstand what to check when the price shown in Homeyhuts differs from the price on a connected booking platform.My Booking Isn't Showing in HomeyhutsFind out what to check when a reservation made on a booking platform does not appear in Homeyhuts.My Property Isn't Syncing With the Channel ManagerLearn what to check when your property information, bookings, availability, or pricing is not updating correctly through the Channel Manager.Learn what to check when your booking platform is not connecting to Homeyhuts and how to resolve common connection issues.Troubleshoot a connection between Homeyhuts and an online travel agency.My Property Isn't Live Yet — What Should I Check?Learn why your property may not be live on Homeyhuts and what information or setup steps you need to complete before publishing it.My Property Is Still in Draft — What Should I Do?Learn what to review when your property remains in Draft and how to prepare it for publishing.