Learn what to check when your booking platform is not connecting to Homeyhuts and how to resolve common connection issues.

If your OTA (Online Travel Agency) connection isn't working, it may be because the connection setup is incomplete, some required information is missing, or the connection needs attention on the OTA or Homeyhuts side.

Follow these steps to identify what needs to be fixed.

1. Check Whether the Connection Setup Is Complete

Open your property in Homeyhuts and go to the Channel Manager section.

• Check whether the OTA connection has been completed.
• If the connection is still pending, complete the remaining setup steps.
• Make sure you have selected the correct property and OTA listing during the connection process.

2. Check for Missing Information or Required Actions

Sometimes, a connection cannot be completed because certain details or actions are still pending.

• Review any instructions or error messages shown in Homeyhuts.
• Check whether the OTA requires you to approve or confirm the connection.
• Complete any pending steps on the OTA extranet, if applicable.

3. Verify the OTA Listing Details

Make sure you are connecting the correct OTA listing to the corresponding property in Homeyhuts.

If you have multiple properties or listings on the same OTA, carefully verify the listing details before proceeding.

4. Check the Connection Status

Return to the Channel Manager section and review the connection status.

• If the connection is active, check whether the issue is limited to syncing bookings, availability, or pricing.
• If the connection is pending, incomplete, or disconnected, follow the steps shown to complete or restore it.
• If an error message appears, note the message before taking further action.

5. Contact Homeyhuts Support if the Issue Continues

If you have completed the setup, checked for pending actions, and verified the correct OTA listing but the connection still isn't working, contact Homeyhuts Support.

Share your property name, the OTA you are trying to connect, the current connection status, and a screenshot of the error message, if available.

Tip: Start by checking whether the connection setup is complete and whether any required information or action is still pending. If the connection is already active, investigate the specific syncing issue instead of reconnecting the OTA unnecessarily.