How to View Booking Details
Learn how to open a reservation and review the information available for a booking.
Booking details help you understand the stay and provide the information needed for operational planning.
To view booking details:
1. Open the Reservations tab.
2. Find the required reservation.
3. Select the booking.
4. Review the information displayed.
5. Use the relevant details for check-in preparation, guest communication, reconciliation or troubleshooting.
Depending on the booking source and information received, details may include:
• Property or room booked.
• Guest information.
• Check-in and check-out dates.
• Number of guests.
• Booking source.
• Reservation status.
• Booking amount or relevant payment information.
• Other reservation-specific information.
Example:
Before a guest arrives, you can open the reservation to confirm the stay dates, property and guest information so the caretaker or operations team can prepare accordingly.
Tip: If a reservation looks incorrect, compare its details with the original OTA reservation before making any manual changes.