How to Prepare Your Property Before Going Live

Your online listing sets expectations. The physical property needs to deliver what the guest sees and reads online.

• Cleaning and presentation:
• Deep clean bedrooms, bathrooms, kitchen and common areas.
• Remove unnecessary personal items.
• Check linen, towels and toiletries.
• Ensure furniture and décor are presentable.
• Maintenance:
• Test lights, fans, air conditioning/heating and appliances.
• Check taps, showers, toilets and drains.
• Repair damaged furniture or fixtures.
• Check doors, locks and windows.
• Guest essentials:
• Drinking water where promised.
• Basic toiletries.
• Fresh linen.
• Working Wi-Fi if advertised.
• Cooking equipment if a kitchen is advertised.
• Parking access if promised.
• Safety:
• Check electrical points and appliances.
• Make emergency information accessible.
• Ensure guests can enter and exit safely.
• Review any property-specific safety risks.

Final walkthrough:

Walk through the property as if you are a first-time guest. Take note of anything confusing, broken, dirty or missing.

Tip: Photograph the property after preparation. These photos can also help you verify that the listing still accurately represents the current guest experience.