Homeyhuts Support: Where to Get Help
Know when to seek support, what information to provide and how to make a Homeyhuts support request easier to resolve.
Support is most useful when the issue is clearly described and the relevant property and booking information is provided.
Before contacting support:
1. Identify the property.
2. Identify the affected room or inventory, if applicable.
3. Note the exact issue.
4. Check whether the issue affects Homeyhuts, the Channel Manager or a specific OTA.
5. Note when the issue started.
6. Collect relevant booking or reservation details.
7. Take screenshots where they help explain the problem.
- For an OTA sync issue, useful information may include:
- OTA name.
- Property name.
- Room/inventory name.
- Booking/reference ID where relevant.
- Expected behaviour.
- Actual behaviour.
- Date/time of the issue.
- Screenshot or error message.
- For a booking issue:
- Booking source.
- Guest/stay dates.
- Reservation status.
- Property and inventory.
- What appears in Homeyhuts.
- What appears on the OTA.
Avoid sending unnecessary sensitive guest information. Share only the information required to identify and resolve the issue.
Tip: A clear support request should answer three questions: “What happened?”, “What should have happened?” and “Which property/booking is affected?” This helps the support team investigate faster.