How to Decide What to Offer Guests
Learn how to define your property's stay experience, inclusions, amenities and services before publishing your listing.
Guests book an experience, not just a room. Before going live, decide exactly what is included in the stay and communicate it clearly.
- Start with the basics:
- Accommodation type.
- Number of guests allowed.
- Sleeping arrangements.
- Bathroom facilities.
- Kitchen or meal facilities.
- Wi-Fi.
- Parking.
- Air conditioning or heating.
- Outdoor/common areas.
- Then decide which additional services you want to offer, such as:
- Breakfast.
- Housekeeping.
- Transfers.
- Activities.
- Bonfire or barbecue arrangements.
- Extra beds.
- Pet-friendly facilities.
Be clear about what is included in the displayed price and what costs extra.
Example:
If breakfast is available for an additional charge, do not describe the property as including breakfast. Clear communication prevents disappointed guests and negative reviews.
Tip: Only promise what you can deliver consistently. An accurate listing generally creates a better guest experience than an exaggerated one.
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