A Host's First-Booking Checklist

When the first booking arrives, focus on accuracy before worrying about optimisation.

• Booking:
• ☐ Confirm reservation status.
• ☐ Confirm property.
• ☐ Confirm room/inventory.
• ☐ Confirm check-in and check-out dates.
• ☐ Confirm number of guests.
• ☐ Confirm booking source.
• ☐ Review booking amount/payment information where available.
• Calendar:
• ☐ Confirm dates are blocked.
• ☐ Check for overlapping reservations.
• ☐ Confirm connected OTA availability is updated.
• Guest preparation:
• ☐ Review available guest details.
• ☐ Prepare the property.
• ☐ Schedule housekeeping.
• ☐ Confirm caretaker availability.
• ☐ Prepare check-in instructions.
• After the stay:
• ☐ Review guest feedback.
• ☐ Record any issues.
• ☐ Fix recurring operational problems.
• ☐ Update listing information if needed.

Tip: Save this checklist and reuse it for future bookings. As your operation grows, a consistent process becomes more important than relying on memory.