What Should I Check Before Reporting a Sync Issue?
If you notice that a booking, price or availability change has not appeared where you expected it, check a few things before contacting support.
1. Check the connection status
Make sure the relevant booking platform is still connected.
If it is disconnected or showing an error, that may explain the issue.
2. Check that the correct property is connected
If you manage multiple listings, make sure you are checking the correct property.
3. Check the date
Confirm that the date you are checking is actually the date that was changed.
4. Check availability
Look at both Homeyhuts and the connected platform.
Compare the specific date or dates where you see a difference.
5. Check pricing
If the issue is related to price, compare the exact:
- Date
- Room/unit
- Number of guests
- Price type
6. Check recent bookings
A booking may have changed the availability you are looking at.
Look at recent reservations before assuming the calendar is incorrect.
7. Check connection logs
If logs are available, check whether the update was successful or failed.
8. Check whether the setting is supported
Not every piece of information from every platform is managed through Homeyhuts.
Some platform-specific settings may still need to be changed directly on the booking platform.
When contacting support
Share:
- Property name
- Booking platform
- Date affected
- What you expected
- What you actually see
- Screenshot
- Error message or log details
The more information you provide, the faster the issue can usually be investigated.