How to Check Your Channel Manager Logs
Connection logs can help you understand whether an update between Homeyhuts and a connected booking platform was successful.
What can logs help you check?
Depending on the connection, logs may show information about:
- Availability updates
- Price updates
- Booking updates
- Connection activity
- Failed updates
- Error messages
How to check your logs
- Open your Homeyhuts account.
- Select the relevant property.
- Open the connected-platform or connection section.
- Open the available logs/activity view.
- Find the date or update you want to investigate.
- Review the status and details.
How to read a log
Successful
The update was processed successfully.
Failed
The update could not be completed.
Look for the error message or reason.
Pending
The update is still being processed or requires further checking.
If an update failed
First check:
- Whether the connection is still active.
- Whether the correct listing is connected.
- Whether the property details are correct.
- Whether there is an error message.
If the issue continues, share the relevant log details with Homeyhuts support.
Tip
When reporting a sync issue, a screenshot of the relevant log can help the support team understand what happened much faster.
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