How to Manage Property Maintenance
Create a maintenance process that identifies small issues before they become guest-impacting problems.
Maintenance should be proactive rather than limited to emergencies.
- Separate maintenance into:
- Routine: cleaning filters, checking plumbing, inspecting furniture.
- Preventive: servicing appliances and equipment before failure.
- Corrective: repairing something that has already stopped working.
- Emergency: issues that immediately affect guest safety or property usability.
A simple maintenance workflow:
1. Identify the issue.
2. Record the location and severity.
3. Decide whether it affects current or upcoming guests.
4. Assign the task.
5. Schedule the repair.
6. Record the cost.
7. Verify the repair.
8. Close the issue only after testing.
- Prioritise issues that affect:
- Safety.
- Electricity or water.
- Locks/access.
- Air conditioning/heating.
- Toilets/showers.
- Internet where heavily relied upon.
- Beds and essential furniture.
Tip: Maintain a running maintenance log instead of relying on WhatsApp messages or memory.
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