1. 1. Understanding the Cancellation Policy:Guests are responsible for reviewing the specific cancellation policy provided by the host for each property before making a booking. By confirming and paying for a reservation, the guest agrees to the terms of the property’s cancellation policy, which will be upheld in all situations unless compelling reasons for cancellation under extraordinary circumstances are presented.
   2. Non-Disputable Cancellation Policies:Once a booking is confirmed, the cancellation policy agreed upon during booking cannot be disputed by the guest unless extraordinary or extenuating circumstances occur. Disagreements with the cancellation policy after booking will not be entertained.
   3. Extraordinary or Extenuating Circumstances:Exceptions to the cancellation policy may be made if the guest can provide documented evidence for emergencies or extenuating circumstances, including but not limited to:
      • Natural disasters
      • Travel restrictions due to government orders
      • Serious illness or medical emergencies
      • Flight cancellations or travel disruptions outside the guest's control
   4. Process for Reporting Extenuating Circumstances:In the event of an emergency or an unforeseen issue, the guest must notify Homeyhuts immediately and provide the necessary documentation to support their claim. The Homeyhuts admin team reserves the right to assess the situation and provide a custom refund or alternative arrangement as deemed necessary.

1. 1. Host Cancellations:Hosts are generally not permitted to cancel reservations to prevent inconvenience to guests. However, in rare and extraordinary situations—such as unforeseen damage to the property, natural disasters, or other events beyond the host's control—the host may need to cancel.
      • Refunds: If a host cancels a reservation before check-in, the guest will receive a full refund.
      • Rebooking Assistance: Homeyhuts may assist the guest in finding an alternative property, depending on availability. However, this is not guaranteed, and the host may be subject to penalties for frequent cancellations.
   2. Documenting Cancellations:In the event of an unforeseen cancellation by the host, the host must provide a valid reason to Homeyhuts for the cancellation. The host may face consequences such as reduced visibility on the platform or financial penalties if cancellations become frequent or unjustified.

1. 1. Reservation Issues During Stay:If a guest encounters any issues with the reservation during their stay, such as the property not being as described, safety concerns, or unclean conditions, the guest must report the issue to both the host and Homeyhuts within 24 hours of discovering it.
      • Refunds: If a host cancels a reservation before check-in, the guest will receive a full refund.
      • Rebooking Assistance: Homeyhuts may assist the guest in finding an alternative property, depending on availability. However, this is not guaranteed, and the host may be subject to penalties for frequent cancellations.
   2. Resolution and Refunds for Reservation Issues:Homeyhuts will evaluate the reported issue and, if found valid, may offer a partial or full refund depending on the severity of the issue. Guests may also be offered rebooking assistance. Refunds are subject to review and are determined based on:
      • The severity of the issue and its impact on the guest
      • The portion of the stay affected
      • Whether the guest chooses to remain at the property or seek alternative accommodations

1. 1. The following issues are considered “Covered Reservation Issues” for refund or rebooking assistance:
      • The host cancels the reservation before check-in.
      • The property is significantly different from what was advertised (e.g., incorrect space type, inaccurate number of rooms, or incorrect location).
      • The property is not clean or sanitary at check-in or poses health and safety hazards.
      • The host fails to provide access to the property upon check-in.
      If any of these issues arise, the guest must notify Homeyhuts or the host within 24 hours. Homeyhuts will require evidence, such as photos or videos, to assess the situation. If the issue is verified, the guest may receive a full or partial refund, or alternative accommodation may be provided.

1. 1. Requesting a Refund:Guests should contact the host and attempt to resolve any issues directly before escalating them to Homeyhuts. If unresolved, guests can request refunds through the Homeyhuts Resolution Center.
   2. Reduction of Refund:Homeyhuts may reduce the amount of any refund based on the host’s direct resolution with the guest or the portion of the stay affected by the issue.
   3. Fraudulent Claims:Submitting fraudulent refund claims or evidence may result in account termination and legal action. Homeyhuts takes this matter seriously and reserves the right to investigate any claims before issuing refunds.
   4. Custom Refunds:In extraordinary or extenuating circumstances, Homeyhuts admins reserve the right to offer custom refunds to guests as needed. These refunds may vary depending on the documentation provided and the severity of the issue.

For any questions or further clarification, please contact us at wecare@homeyhuts.com