Preparing your homestay to welcome guests involves several key steps to ensure a comfortable, pleasant, and seamless experience. From setting up a detailed guidebook to establishing clear house rules, here’s a comprehensive guide to get your homestay guest-ready.
1. Create a Detailed Guidebook
Essential Information
- Contact Details: Provide your contact information and an alternative contact in case you are unavailable.
- Emergency Contacts: Include numbers for local emergency services, nearby hospitals, and a trusted neighbor.
Property Details
- House Layout: Provide a map or description of the house layout, including locations of bedrooms, bathrooms, and common areas.
- Appliance Instructions: Include clear instructions for using appliances such as the washing machine, dishwasher, heating/cooling systems, and TV.
Local Area Guide
- Nearby Attractions: List local attractions, parks, restaurants, and shopping areas.
- Transportation: Provide information on public transportation options, taxi services, and nearby car rental agencies.
- Essential Services: List nearby grocery stores, pharmacies, and medical facilities.
2. Establish Clear House Rules
Behavioral Guidelines
- Noise Levels: Specify quiet hours and any restrictions on noise to maintain a peaceful environment.
- Smoking Policy: Clearly state your smoking policy, whether it’s allowed or prohibited, and designated smoking areas if applicable.
- Pet Policy: Mention if pets are allowed, any restrictions, and guidelines for pet care.
Usage Policies
- Check-in/Check-out: Provide clear check-in and check-out times and any procedures guests need to follow.
- Utility Usage: Include guidelines for using water, electricity, and heating/cooling systems responsibly.
- Trash and Recycling: Provide instructions for disposing of trash and recycling, including collection days and sorting requirements.
Safety and Security
- Locking Doors and Windows: Remind guests to lock doors and windows when they leave the property.
- Security Systems: Provide instructions for using any security systems, including alarm codes and camera usage.
3. Prepare the Property
Cleanliness and Hygiene
- Deep Cleaning: Ensure the entire property is thoroughly cleaned before guests arrive, focusing on high-touch areas like doorknobs, light switches, and remote controls.
- Fresh Linens and Towels: Provide clean and fresh bed linens and towels. Consider offering extra sets for convenience.
- Bathroom and Kitchen: Stock bathrooms with toiletries (shampoo, soap, toilet paper) and ensure the kitchen is equipped with essentials (clean utensils, cookware, basic condiments).
Comfort and Amenities
- Comfortable Furniture: Ensure all furniture is comfortable and in good condition. Pay special attention to the quality of mattresses and seating.
- Entertainment Options: Provide entertainment options such as a TV with streaming services, books, board games, and local magazines.
- Wi-Fi Access: Ensure a strong and reliable Wi-Fi connection and provide the network name and password prominently.
Safety Measures
- Smoke and Carbon Monoxide Detectors: Ensure these detectors are installed and functioning properly.
- Fire Extinguisher and First Aid Kit: Make sure these are easily accessible and fully stocked.
- Emergency Exits: Clearly mark emergency exits and provide instructions for what to do in case of an emergency.
4. Add Personal Touches
Warm Welcome
- Welcome Note: Leave a personalized welcome note expressing your enthusiasm for hosting the guests.
- Local Treats: Consider providing a welcome basket with local treats, snacks, or a bottle of wine.
Guest Comfort
- Climate Control: Ensure the property is set to a comfortable temperature before guests arrive.
- Flowers and Plants: Fresh flowers or indoor plants can make the space feel more inviting and homely.
5. Communicate Effectively
Pre-Arrival Communication
- Welcome Email: Send a welcome email with key information such as the check-in process, house rules, Wi-Fi details, and local recommendations.
- Arrival Instructions: Provide detailed instructions for how to access the property, including any codes for locks or gates.
During the Stay
- Check-In Message: Send a message shortly after check-in to ensure guests have settled in and to answer any initial questions.
- Availability: Let guests know how to reach you during their stay for any questions or assistance.
Post-Departure
- Thank You Note: Send a thank you message after their stay, expressing your hope to host them again and requesting feedback for improvement.
By following these guidelines, you can create a welcoming and well-prepared homestay that ensures your guests have a comfortable, enjoyable, and memorable experience. A well-maintained property, clear communication, and thoughtful touches will help you stand out as an excellent host on Homeyhuts.