How to Cancel Your Booking and Request a Refund
Need to cancel your reservation? This guide explains how to cancel your booking, request a refund (where applicable), and understand how cancellations work for both online bookings and properties booked directly with the host.
On this page
Cancel an Online Booking
Sign in to your Homeyhuts account and navigate to My Bookings.
Select the booking you wish to cancel and review the property's cancellation policy before proceeding.
Click Cancel Booking and follow the on-screen instructions to submit your cancellation request.
If your booking is eligible for a refund under the property's cancellation policy, the refund will be processed to your original payment method.
Check the Cancellation Policy
Every property has its own cancellation and refund policy.
Before cancelling your reservation, review the cancellation terms displayed on the booking page or within your booking details.
The refund amount, if applicable, will depend on the property's cancellation policy and the time remaining before your check-in date.
Refund Processing
If your booking qualifies for a refund, it will be initiated after your cancellation request is successfully processed.
Refund timelines may vary depending on your payment method and banking partner.
If you do not receive your refund within the expected timeframe, please contact our support team for assistance.
Booked Directly with the Host?
Some properties on Homeyhuts offer a Book with Host option, where guests communicate with the host on WhatsApp and make payments directly to them instead of booking through the Homeyhuts platform.