How to Cancel Your Booking and Request a Refund
Need to cancel your reservation? This guide explains how to cancel your booking, request a refund (where applicable), and understand how cancellations work for both online bookings and properties booked directly with the host.
Cancel an Online Booking
Sign in to your Homeyhuts account and navigate to My Bookings.
Select the booking you wish to cancel and review the property's cancellation policy before proceeding.
Click Cancel Booking and follow the on-screen instructions to submit your cancellation request.
If your booking is eligible for a refund under the property's cancellation policy, the refund will be processed to your original payment method.
Check the Cancellation Policy
Every property has its own cancellation and refund policy.
Before cancelling your reservation, review the cancellation terms displayed on the booking page or within your booking details.
The refund amount, if applicable, will depend on the property's cancellation policy and the time remaining before your check-in date.
Refund Processing
If your booking qualifies for a refund, it will be initiated after your cancellation request is successfully processed.
Refund timelines may vary depending on your payment method and banking partner.
If you do not receive your refund within the expected timeframe, please contact our support team for assistance.
Booked Directly with the Host?
Some properties on Homeyhuts offer a Book with Host option, where guests communicate with the host on WhatsApp and make payments directly to them instead of booking through the Homeyhuts platform.
If you booked your stay directly with the host:
- Contact the host directly to request a cancellation.
- Any refund request must also be discussed and resolved directly with the host.
- The cancellation terms and refund eligibility will depend on the agreement between you and the host.
Important: Homeyhuts only facilitates the connection between guests and hosts for direct bookings. Homeyhuts is not a party to the booking or payment and is not responsible or liable for any disputes, cancellations, refunds, payment discrepancies, misrepresentations, or fraudulent activities arising from bookings made directly with the host. Guests are advised to exercise their own judgement and verify all booking details before making any payment.
Need Help?
If your booking was made through the Homeyhuts platform and you require assistance with cancelling your reservation or checking your refund status, you can contact the Homeyhuts support team.
For bookings made directly with the host, please contact the host first, as Homeyhuts cannot intervene in payment or refund matters related to direct bookings.
Tip: Always review a property's cancellation policy before confirming your booking. Understanding the cancellation terms in advance can help you avoid unexpected charges if your travel plans change.
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Force Majeure / Extenuating Circumstances Policy
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Sign Up and Verify Your Account
Create your Homeyhuts account in just a few minutes and complete the verification process to start booking properties, managing reservations, and accessing all platform features.
Book Directly with the Host
Some Homeyhuts properties allow guests to connect directly with the host before booking. Learn how the Book with Host feature works, how payments are handled, and what you should know before confirming a direct booking.